FAQS

1. What is SOLVEX IO?
SOLVEX IO is an online store that specializes in providing innovative problem-solving products to make everyday life easier, more efficient, and more enjoyable.

2. What types of products do you sell?
We sell a wide range of products that solve everyday problems, including organization and productivity tools, gadgets, and accessories that cater to various needs and interests.

3. How do I place an order on your website?
To place an order, simply browse our website, add the products you want to your cart, and follow the checkout process. You will need to provide your shipping and payment information to complete the order.

5. Do you ship internationally?
Yes, we ship our products worldwide. Please note that shipping rates and delivery times may vary depending on your location.

6. How long does shipping take?
Shipping times vary depending on your location. Most orders are processed and shipped within 24-48 hours, and delivery typically takes 3-7 business days. However, please allow up to 10-14 business days for international deliveries.

7. Can I return or exchange a product?
Yes, you can return or exchange a product within 30 days of purchase. Please contact our customer service team to initiate the return or exchange process. Please note that returns and exchanges are subject to our return policy.

8. Is my personal and payment information secure?
Yes, our website is secure and uses SSL encryption to protect your personal and payment information. We take the security of our customers' information very seriously and follow industry-standard security protocols to ensure your data is safe.

9. How do I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to track the status of your order on the shipping carrier's website.

10. How do I contact customer service?
You can contact our customer service team through our website, or by emailing us at support@solvexio.com. We are available to assist you with any questions or concerns you may have, and we respond to all inquiries promptly.